Shipping Policy
At https://www.elexify.online, we aim to deliver your orders quickly, safely, and in perfect condition. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Coverage
We ship to serviceable pin codes across India. All orders are dispatched from our warehouse in Kolkata, West Bengal, and delivered through our courier partners via Shiprocket. You can check whether we deliver to your location by entering your pin code on the product page or at checkout. We do not ship internationally at this time.
2. Order Processing Time
– Orders are processed within 1–2 business days of successful payment or order confirmation.
– Business days are Monday to Friday. Orders are not processed on Saturdays, Sundays, or public holidays; orders placed on these days are processed on the next business day.
– During sales, festive seasons, or high order volumes, processing may take slightly longer.
– You will receive an email/SMS confirmation once your order has been shipped.
3. Estimated Delivery Date
– An estimated delivery date is shown on the product page and at checkout based on your pin code.
– This estimate includes our processing time, the courier's transit time, and a small buffer to account for handling.
– Estimates are calculated using live courier data and are indicative only; they are not guaranteed delivery dates.
– If no courier currently services your pin code, no delivery date will be shown and the order may not be serviceable.
– Actual delivery may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.
4. Shipping Charges
– Shipping charges are calculated based on your delivery location and order details, and are shown at checkout before you place your order.
– Free shipping on orders above ₹[amount].
– A shipping fee of ₹[amount] applies to orders below this value.
– Additional charges may apply for oversized or heavy items.
5. Cash on Delivery (COD)
– COD is available for serviceable pin codes on orders between ₹100 and ₹1,00,000.
– A COD handling fee of ₹50 applies to all COD orders and is shown at checkout.
– We reserve the right to decline COD for any order at our discretion.
– Please keep the exact amount ready at the time of delivery.
6. Order Tracking
Once your order is dispatched, you will receive a tracking number and courier details via email/SMS. You can also track your order from the "My Orders" section of your account.
7. Delivery Attempts and Failed Deliveries
– Our courier partners will make up to 3 delivery attempts.
– If the order cannot be delivered due to an incorrect address, unavailability of the recipient, or refusal to accept, it will be returned to us.
– For prepaid orders returned due to failed delivery, a refund will be issued after deducting shipping charges.
– Repeated refusal of COD orders may result in COD being disabled for your account.
8. Incorrect Address
Please ensure your shipping address, pin code, and phone number are accurate. Elexify is not responsible for delays or non-delivery caused by incorrect or incomplete details. Address changes can only be requested before the order is shipped.
9. Damaged, Tampered, or Missing Items
– Please inspect the package at the time of delivery. Do not accept packages that appear tampered with, opened, or damaged.
– We strongly recommend recording an unboxing video when opening your package, as it helps us resolve claims faster.
– Report any damage, missing items, or wrong products within 48 hours of delivery by contacting our support team with your order ID, photos, and/or video.
10. Split Shipments
Orders containing multiple items may be shipped separately depending on availability. You will receive tracking details for each shipment. No additional shipping charges apply for split shipments.
11. Delays Beyond Our Control
Elexify is not liable for delays caused by natural disasters, strikes, lockdowns, government restrictions, courier disruptions, or other events beyond our control. We will keep you informed of any significant delays.
12. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
For any questions about shipping or your order, please contact us at:
Elexify Support
Email: support@elexify.online
Phone: +91 9110976419
Thank you for shopping with www.elexify.online!